I was entitled to a partial refund (due to one of my flights being refundable) but decided to take them up on their offer of a voucher because I assumed it would be less hassle. I have never had a problem with Aer Lingus before having flown with them several times BUT since the pandemic they have gone right down hill!!! I requested a voucher on March 26th for flights that were due to take off on 28th March. Aer Lingus simply does not care about its customers. Trying to contact the airline is a waste of time. She filed a claim with Aer Lingus and received an email with a claim number. Luckily (I guess) she was able to make it back to Chicago, but only after paying $560 for the one-way flight. She had to book a flight on Lufthansa to leave that day. She found out about the cancellation by asking at the Austrian Air counter why she could not find her flight on the departure board. But she received no notification of the cancellation!! No email no text message. She went to the airport in Vienna on the day of the flight only to discover that the flight to Dublin and then on to Chicago had been canceled. This would have been outrageous enough as it was AL that canceled, not her. She had to pay an additional $300 as it was a different, more expensive flight. That flight was canceled due to the pandemic and she rescheduled a flight for the second week in May.
My wife was scheduled to fly back in late April. I flew back as scheduled on March 12, the day before the whole pandemic chaos began. My wife and I flew to Vienna with Aer Lingus in December. After reading several reviews, I see my experience is pretty typical unfortunately.
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